Privacy Policy

---

On The Go Lab Services LLC

Effective Date: July 20, 2026

On The Go Lab Services LLC is committed to protecting the privacy and confidentiality of our clients. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, schedule an appointment, contact our office, or receive services from us.

Information We Collect

We may collect information necessary to provide and coordinate our services, including your name, date of birth, address, telephone number, email address, appointment information, payment information, identification information, test or laboratory order information, specimen information, and other information you voluntarily provide.

Depending on the service requested, we may also collect health-related information necessary to perform specimen collection, laboratory testing coordination, drug and alcohol testing, wellness screening, or other services.

How We Use Your Information

We may use your information to schedule and manage appointments, provide requested services, communicate with you, process payments, verify testing orders, coordinate specimen collection and laboratory testing, deliver or facilitate test results when appropriate, maintain required records, and comply with applicable laws and regulations.

Sharing of Information

When necessary to provide services requested or authorized by you, we may share appropriate information with laboratories, healthcare providers, employers, Medical Review Officers (MROs), third-party administrators, collection and testing partners, or other authorized entities.

We do not sell your personal or health information.  HIPAA and Health Information

On The Go Lab Services LLC is committed to maintaining the confidentiality and security of health information entrusted to us. To the extent that the Health Insurance Portability and Accountability Act (HIPAA) applies to particular services or information handled by our business, Protected Health Information (PHI) will be handled in accordance with applicable federal and state privacy requirements.

Additional information regarding the use and disclosure of Protected Health Information and applicable patient rights is provided in our Notice of Privacy Practices.

Information Security

We maintain reasonable administrative, physical, and technical safeguards designed to protect personal and confidential information against unauthorized access, loss, misuse, alteration, or disclosure. However, no electronic transmission or storage system can be guaranteed to be completely secure.

Payment Information

Payments may be processed through third-party payment processors. When a third-party payment provider processes your transaction, its privacy and security practices may also apply. On The Go Lab Services LLC does not necessarily retain complete debit or credit card information processed by third-party payment providers.

Website, Scheduling, and Third-Party Services

Our website may use third-party services for appointment scheduling, payment processing, website hosting, forms, or other business functions. These providers may collect and process information according to their respective privacy policies.

Our website may also use cookies or similar technologies to support website functionality and improve the visitor experience.

Text Messages and Email Communications

If you provide your telephone number or email address, we may use that information to communicate with you regarding appointments, services, scheduling, or other business-related matters, subject to applicable law and your communication preferences.

Because standard email and text messaging may not always be secure, sensitive health information should not be submitted through unsecured communication methods unless specifically instructed.

Your Privacy Rights

Depending on the type of information involved and applicable law, you may have certain rights regarding your personal or health information. These rights may include requesting access to certain records, requesting corrections, or asking questions about how your information has been used or disclosed.

Rights specifically related to Protected Health Information, where applicable, are described in our Notice of Privacy Practices.

Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate authorization or involvement from a parent, legal guardian, or legally authorized representative when required by law.

Changes to This Privacy Policy

On The Go Lab Services LLC may update this Privacy Policy as our services, business practices, or legal requirements change. Updates will be posted with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

On The Go Lab Services LLC

409 Arrowhead Blvd, Suite A107

Jonesboro, GA 30236

Phone: 470-718-4345

Email: onthegolabservicesatl@outlook.com

Last Updated: July 20, 2026